Our cancellation policy is “refunds will not be given unless the entire period is rebooked without a break in occupancy”.
All cancellations will be charged a $30 administration fee per site or cabin. We recommend you take out the appropriate travel insurance to avoid disappointment.
If you do not notify the property of your cancellation, or if you do not arrive by 10am the day after your scheduled arrival your booking will be cancelled without any refund.
Why do we collect your personal information?
Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.
How do we collect personal information?
We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.
Do we disclose your personal information to anyone?
We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.
Is your personal information up-to-date?
It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.
Is your personal information secure?
We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.
Can you access your personal information?
You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.
Does your personal information leave the country?
We do not send personal information outside the country unless to do so is authorised by law.
What about sensitive information?
Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.
We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.
Can you complain about a breach of your privacy?
You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.privacy.gov.au.
A deposit is required to confirm each/cabin ensuite site and group reservations. Payment of 50% deposit (or minimum deposit amount equal to one (1) night accommodation) is required to secure your reservation. The balance of the account is required upon arrival or during peak periods if requested prior to arrival. You will be e-mailed a confirmation letter. The same credit card used for your deposit must be presented upon arrival.
Confirmation of Booking
Bookings are not confirmed unless a deposit has been paid and a confirmation letter sent. A confirmation letter and receipt will be forwarded to you once the deposit has been paid. Once received, please check the reservation details are correct and inform the Customer Service Team immediately of any changes.
When making reservations online with Eldorado Tourist Park, you will be required to enter your Visa or Mastercard particulars and pay the full amount to secure your reservation. The same credit card used for your deposit must be presented upon arrival.
As above bookings are not confirmed unless a deposit has been paid and a confirmation letter sent.
If you are checking availability you will not be required to provide credit card details. If you preferred dates are not available, we suggest you telephone Eldorado Tourist Park on 03 5276 1386 (or international on +61 3 5276 1386) to check availability, as not all cabins or sites are allotted to online reservations.
Method of Payment
Deposits and account balances can be paid using your credit card, by giving details over the telephone. Cash, Direct Bank Transfers, Money orders and personal and business cheques.
Cheques are only accepted if received 14 days prior to arrival and have been banked and funds cleared. To ensure correct and quick processing of your deposit/payment, if you are paying by cheque or money order please ensure to record your full name, address and reservation number on the back of the cheque/money order. Please note that a $20 fee also applies for dis-honored cheques.
If you are direct crediting via Bank Transfer please include your name and reservation/Tax Invoice number. Where this information is not provided and requires a search etc of records a minimum $20 fee will apply.
Group Deposit & Payments
A deposit is required to confirm each group booking. Payment of the deposit is required within the specified time of making a booking, unless stated otherwise on the group quote.
The balance of the account is to be paid one month prior to the group’s arrival (unless stated otherwise on the group quote). A tax invoice will be issued once the balance has been paid in full.
Prices are NETT to Eldorado Tourist Park and are not subject to any further discount or commission. Prices are quoted in Australian dollars, include GST and are subject to change.
Where a group discount has been given no other discount will be given
Please note that refunds will not be issued for reservations made via tour operators, travel agents and other third parties.
Eldorado Tourist Park is a pet friendly park and conditions do apply, pets are permitted in the park at the Park Managers discretion.
All pets to be registered at reception on arrival. Your booking has been accepted on the understanding that you agree and accept fully our pet policy.
Pet owners agree and accept to take full responsibility of any personal injury or damage caused by their pet whilst within the confines of the park and agrees to pay for any claims of compensation in relation to the pet activities.
Pet owners are required to ensure that pets are under control at all times, when walking your pet within the park you must use a leash at all times and collect/dispose of droppings.
Any breach of the pet policy will result in management instructing you to vacate immediately regardless of time and no refunds shall be given.
Pets must not be left unattended at any time during your stay. Pets are not permitted in or near park amenities or facilities.
Please be advised: Work Law Health & Safety state that operators must comply with the Australian Standard AS/NZS 4220:2003 “Children under the age of 9 years are not permitted to use the top bunk, children must not play on top bunk”. Please take this into consideration when making your booking.
Property Contact Information
Eldorado Tourist Park, 360 Ballarat Road Batesford, VIC 3213
Phone: (03) 5276 1386, Fax: (03) 5276 1502