CANCELLATION POLICY

We require 14 days cancellation notice prior to your scheduled arrival date, otherwise we will charge you a cancellation fee as below.

• 20% of your total amount will be charged if you cancel or make any changes from 14 to 8 days prior to your scheduled arrival date.
• 30% of your total amount will be charged if you cancel or make any changes from 7 to 3 days prior to your scheduled arrival date.
• 50% of your total amount will be charged if you cancel or make any changes from 2 days prior to your scheduled arrival date.
• 70% of your total amount will be charged if you cancel or make any changes 1 day prior to your scheduled arrival date.
• 100% of your total amount will be charged if you cancel or make any changes on your scheduled arrival date or NO SHOW.

For Caravan & Boat Storage

• a minimum of 14 days notice required or;

100% of your total amount will be charged if you cancel or make any changes.

CONFIRMATION OF BOOKING

Bookings are not confirmed unless a deposit has been paid and a confirmation letter sent. A confirmation letter and receipt will be forwarded to you once the deposit has been paid. Once received, please check the reservation details are correct and inform the Customer Service Team immediately of any changes

DEPOSITS

A deposit is required to confirm your booking. Payment of 50% deposit (or minimum deposit amount equal to one (1) night accommodation) is required to secure your reservation. The balance of the account is required upon arrival. You will be e-mailed a confirmation letter. The same credit card used for

your deposit must be presented upon arrival.

ONLINE RESERVATIONS

When making reservations online with Eldorado Tourist Park, you will be required to enter your Visa or Mastercard particulars and pay the deposit as mentioned in the deposits section of the T&Cs.

As above bookings are not confirmed unless a deposit has been paid and a confirmation letter sent.

If you are checking availability you will not be required to provide credit card details. If you preferred dates are not available, we suggest you telephone Eldorado Tourist Park on 03 5276 1386 (or international on +61 3 5276 1386) to check availability, as not all sites are allotted to online reservations.

METHOD OF PAYMENT

Deposits and account balances can be paid using Eftpos, Cash or Bank Transfer.

If you are direct crediting via Bank Transfer please include your name and reservation/Tax Invoice number. Where this information is not provided and requires a search etc of records a minimum $20 fee will apply.

GROUP DEPOSIT & PAYMENTS

A deposit is required to confirm each group booking. Payment of the deposit is required within the specified time of making a booking, unless stated otherwise on the group quote.

The balance of the account is to be paid one month prior to the group’s arrival (unless stated otherwise on the group quote). A tax invoice will be issued once the balance has been paid in full.

Prices are NETT to Eldorado Tourist Park and are not subject to any further discount or commission. Prices are quoted in Australian dollars, include GST and are subject to change.

PARK RULES

PLEASE REFER TO DOCUMENT TITLED PARK RULES

PET POLICY

PLEASE REFER TO DOCUMENT TITLED PET POLICY

WEBSITE PRIVACY POLICY

Why do we collect your personal information?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our Privacy Policy many change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy?

You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.privacy.gov.au

PROPERTY CONTACT INFORMATION

Eldorado Tourist Park, 360 Ballarat Road Batesford, VIC 3213
Phone: (03) 5276 1386, Fax: (03) 5276 1502
info@eldoradotp.com.au